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Palram/Greenhouse-Store Limited 5-year warranty
This product carries a 5-year warranty against defects in material and workmanship when properly assembled using only manufacturer’s original equipment parts in accordance with manufacturer’s assembly instructions. Warranty does not cover damage resulting from:
If this product fails during normal use, simply call or write the Palram Greenhouse Service Center. A copy of an original sales invoice may be required by fax or mail. If needed, the customer will allow the manufacturer or its representative to access and/or examine the greenhouse and its parts at the original service location.
The warranty commences from date of purchase and is not transferable, and a dated proof of purchase must be presented on request.
Please keep this product warranty and your proof of purchase in a safe place; they will be needed if a claim is made. In case a problem should occur, please address your claim to the customer service department by phone. A photograph or sample of the defective part(s) may be required to expedite the resolution process. After a claim has been settled the guarantee will continue to run to its original expiry date (the original date of purchase).
Palram will repair or replace the product at our discretion.
Snap & Grow Greenhouses
Palram Greenhouse Parts and Service Center
Toll Free: 1 877 627-8476